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Prymepeak - Shipping Policy

At Prymepeak, we're committed to delivering your baby essentials to you quickly and safely. This policy outlines our shipping procedures to ensure you know what to expect when ordering from us through our Shopify store.

Processing Time

Orders are typically processed within 5-7 business days (Monday to Friday, excluding UK bank holidays).

You'll receive a shipping confirmation email with tracking information once your order has been dispatched.

During peak seasons, processing times may increase slightly. We appreciate your understanding during these times.

Shipping Options & Delivery Estimates (UK)

We offer the following shipping options within the UK:

Standard Delivery: 5-7 business days - £3.95

Express Delivery: 1-2 business days - £6.95

Free Standard Delivery: On orders over £50

Delivery estimates are from the date of dispatch, not the order placement date.

Shipping Costs

Shipping costs are calculated at checkout and depend on the selected delivery method and order value.

Delivery Partners

We partner with reputable UK couriers, including Royal Mail, DPD, and others, to ensure reliable delivery of your Prymepeak products.

Tracking Your Order

Once your order ships, you will receive a confirmation email containing a tracking number.

Use this number to track your delivery progress on the courier's website.

Delivery Address

Please provide a complete and accurate delivery address during checkout.

Prymepeak is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

Delivery Issues

Damaged Items: If your order arrives damaged, please contact us at info@prymepeak.com within 48 hours of receipt, providing photos of the damage.

Lost or Missing Orders: If your order is lost in transit, please contact us at info@prymepeak.com. We will work with the courier to resolve the issue.

Delivery Delays: While we strive to meet our delivery estimates, delays can occur due to factors beyond our control (e.g., weather, courier issues). We will keep you informed of any significant delays.

Returns Due to Failed Delivery

If a delivery attempt is unsuccessful and the order is returned to us, we will contact you to arrange for re-delivery. Additional shipping charges may apply.

Contact Us

If you have any questions about our shipping policy, please contact us at info@prymepeak.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@prymepeak.com. Please note that returns will need to be sent to the following address: Fulfilment By 316, Wulfrun Storage, WV2 2JL

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@prymepeak.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@prymepeak.com.